Dispute Resolution Process

At ECC, we strive to provide excellent services and resolve any disputes promptly and fairly. This Dispute Resolution Process outlines the steps we'll take to address any disputes that may arise.

Step 1: Contact Us
If you have a dispute or concern, please contact us. We'll respond promptly to acknowledge your concern and initiate the dispute resolution process.

Step 2: Mediation
We'll attempt to resolve the dispute through mediation. A neutral ECC representative will facilitate a discussion between you and the relevant ECC team member to understand the issue and work towards a mutually acceptable solution.

Step 3: Investigation
If mediation is unsuccessful, we'll conduct a thorough investigation into the dispute. This may involve reviewing relevant documents, speaking with involved parties, and gathering additional information.

Step 4: Decision
After completing the investigation, we'll make a decision regarding the dispute. We'll communicate the decision to you in writing, explaining the reasoning behind our conclusion.

Step 5: Appeal
If you're not satisfied with the decision, you may appeal to our Dispute Resolution Committee. This committee, comprised of senior ECC team members, will review the decision and investigate further if necessary.

Step 6: Final Resolution
The Dispute Resolution Committee's decision is final and binding. We'll implement the resolution and take any necessary steps to prevent similar disputes in the future.

Additional Provisions

ECC reserves the right to modify this Dispute Resolution Process at any time.
This process is subject to the laws of the United States of America and any applicable regulations.
By using our services, you agree to participate in this Dispute Resolution Process for any disputes that may arise.